So here's what I've figured out about the AT&T phone tree. No matter what support number you call they route you to the office in the region for the area code you're calling from. No wait, let me clarify, the area code programmed into the phone you are calling with. (Pardon my prepositions) I still have a Georgia number in my cell phone. But I'm in Texas. It is extremely difficult for me to get the right people on the phone. I'm sure whoever thought of this believed it was a brilliant idea. When phone number portability came to pass they probably realized what was going to happen and they quickly got a new job so they wouldn't have to go back and un-do what they'd done.
So when I call AT&T support I have to be transferred and cut off multiple times, and when I finally get somebody they make me turn my modem off and on for 40 minutes before they admit they have a network problem and have to send somebody out to fix their equipment on my street corner. I end up wasting 25% of my allotment of monthly voice minutes on my AT&T cell phone trying to resolve an AT&T DSL issue.
I'm a problem solver not just a complainer though. I ended up taking my laptop to Panera Bread with free wifi. I realized I was going to get a migraine from high blood pressure if I had to go through the phone tree one more time where they insist you put in your phone number, which I don't have. I just have DSL. Who has a land line anymore?! See? I feel my pressure rising just reflecting on it. So I went hunting for an online chat. I'm putting the link here so I can find it faster next time. Here it is: AT&T chat link. Right side bar. Of course as I write this it is down. That's just brilliant.
In the time between my DSL connection dropping I clicked that link enough times to get offered a customer service survey! Oh boy! There's a box at the bottom to type stuff in. Look out! I don't foresee any results, but I gave them some useful tips. (Note to the survey company: That logo is terrible. See Steve Leacock for a new one immediately.)